Privacy Policy

Last Updated: 21 March 2026

1. Introduction

AbseilingGroup (ABN 35 673 045 139) ("we", "us", or "our") operates in the construction trades sector. We are committed to protecting the privacy of personal information we collect and hold. This Privacy Policy describes how we manage personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This policy applies to all personal information collected by us, whether collected directly from you or from third parties.

2. What Personal Information We Collect

We may collect the following types of personal information:

Names and contact details
Photos/images
Email addresses
Phone numbers
Physical addresses
Bank account details

3. How We Collect Personal Information

We collect personal information through the following methods:

Directly from individuals (forms, emails, phone)
In-person interactions
Through our website contact form

Where reasonable and practicable, we collect personal information directly from you. In some cases, we may receive personal information from third parties or publicly available sources.

At the point of collection (such as our website contact form), we provide a collection notice that informs you of what information is being collected, why it is being collected, and how it will be used. You are required to provide your consent before submitting any personal information through our forms.

4. Why We Collect Personal Information

We collect, hold, use and disclose personal information for the following purposes:

Providing products or services
Customer support and communication
Billing and payment processing
Legal compliance and regulatory requirements

We will not use or disclose personal information for a purpose other than those listed above unless you have consented, or unless the use or disclosure is otherwise permitted under the Privacy Act 1988.

5. Third-Party Services

We may share your personal information with the following third-party service providers to assist us in operating our business:

Dropbox — file storage and sharing
Stripe — payment processing
Xero — accounting and invoicing
Cloudflare — website security and anti-spam protection (Turnstile)

These third-party providers are required to comply with the Australian Privacy Principles and are only permitted to use your personal information for the specific purpose for which we supply it to them.

We do not sell, rent, or trade your personal information with other organisations for their marketing purposes.

6. Overseas Disclosure

Some of our third-party service providers (such as Cloudflare, Stripe, and Dropbox) may store or process data overseas. Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to that information (APP 8).

Where an overseas recipient is subject to a law or binding scheme that provides protections substantially similar to the APPs, we may rely on that as a reasonable step.

7. How Long We Keep Your Information

We retain your personal information for 3–7 years, or as otherwise required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure (APP 11).

Our security measures include:

SSL/TLS encryption on our website
Password protection and authentication
Cloudflare security services for spam and bot protection
Restricted access to personal information on a need-to-know basis

Website Cookies and Tracking

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy. You can manage your cookie preferences at any time via our Cookie Settings.

9. Accessing and Correcting Your Information

Under Australian Privacy Principles 12 and 13, you have the right to:

Request access to the personal information we hold about you
Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To make a request, please contact our Privacy Officer using the details below, or submit a request through our Access Request page. We will respond to your request within 30 days.

Correction Process

If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you can request a correction by contacting us or submitting a request through our Access Request page. We will:

Process your correction request within 30 days
Take reasonable steps to notify any third parties to whom we have disclosed the information of the correction
Provide you with written confirmation once the correction has been made

If we refuse to correct your information, we will provide you with written reasons and advise you of your right to request a statement be associated with the information noting the correction you sought.

There is no charge for making a request, however we may charge a reasonable fee for providing access if your request requires significant effort to process.

10. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may lodge a complaint with us.

Step 1: Contact our Privacy Officer using the details below. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

Privacy Officer: Marcio Oliveira

Email: [email protected]

Phone: 0452 521 554

Step 2: If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au

Phone: 1300 363 992

Email: [email protected]

Post: GPO Box 5218, Sydney NSW 2001